If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, then we'll gladly send a replacement at no cost to you. For example:
- Small print area or broken print area (low-quality printing): if the issue is because of the factory (means that the artwork file follows our guidelines but the print area is still small), we will replace the item.
- The actual product is smaller than the announced size: If the actual product is more than 2 inches shorter/longer/wider/smaller than the announced size chart, we will replace the item
We typically do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.
Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by the post office.
In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged within 24 hours.